Magazine.co.uk Terms & Conditions

magazine.co.uk (magazine.co.uk, the ‘Website’, us, or we) is operated from the United Kingdom by Jellyfish Connect Ltd whose registered office is at Jellyfish House, 31 London Road, Reigate, Surrey, RH2 9SS, UK.

By using and/or submitting an order through magazine.co.uk you signify your understanding of the following Terms and Conditions and of the magazine.co.uk Privacy Policy. If you do not agree to these Terms and Conditions or to the Privacy Policy, please discontinue using magazine.co.uk immediately.

For magazines, newspapers, products or services offered for sale by Publishers:

magazine.co.uk acts as a sales agent for Publishers of the magazines, newspapers, products and services featured on the Website. Details of the Publishers magazine.co.uk acts for can be found on the FAQs page.

1a. Submitting your order through magazine.co.uk

By submitting an order through magazine.co.uk you are making an offer to the Publisher to order or subscribe or buy the selected magazines, newspapers, products or services. Confirmation of receipt of your order will be done by magazine.co.uk by email within 24 hours of purchase, but is not confirmation that your offer to subscribe or buy has been accepted by the Publisher. The Publisher, or its designated data processor (e.g subscription bureau), will subsequently contact you separately by email or by post to confirm or refuse your order, in most cases within 2 weeks of submitting your order on the Website. The Publisher may accept or reject your offer at its discretion. If you do not receive confirmation from either magazine.co.uk or from the Publisher please contact us through our Contact us form.

1b. Your contract with the Publisher
No contractual obligations will arise until your offer to subscribe or buy is confirmed to you by the Publisher. Any contract that may arise is between you and the Publisher of the relevant magazine, newspaper, product or service. magazine.co.uk is not a party to that contract. magazine.co.uk does not itself publish or distribute the magazines, newspapers, products or services promoted on the Website.

Only for products managed by magazine.co.uk directly:

magazine.co.uk sells and is responsible for distributing selected products featured on the Website including Single Issues, Gift Cards, Gift Vouchers and Greetings Cards. magazine.co.uk will be listed as the Distributor on the respective product listing.

1c. Your order with magazine.co.uk
By submitting an order through magazine.co.uk you are making an offer to order or buy the selected products. Confirmation of receipt of your order will be done by magazine.co.uk via email, within 24 hours of purchase. No contractual obligations will arise until your offer is confirmed to you by magazine.co.uk. If you do not receive confirmation of your order, please contact us through our Contact us form.

2. Use of your data by magazine.co.uk
Any data magazine.co.uk may collect about you while using the Website shall be dealt with in accordance with its Privacy Policy. For Publisher orders, magazine.co.uk will securely supply your name, address and an indication of what payment option you have selected (plus your bank account details, if you selected to pay by Direct Debit) to the Publisher, or to their designated data processor, in order that the Publisher can process your order and set up any subscription (your email address will also be supplied with your order, with a clear indication as to whether you have given permission or not to the Publisher to send you marketing communications). By submitting an order through the Website you agree that your email address may be used by magazine.co.uk to send you service communications by email relating to your order and a market research survey related to your order experience. Unless you indicate otherwise when either first submitting your order through the Website or by actively unsubscribing through clicking relevant links included in emails, you may also be sent other occasional emails by Jellyfish Connect Ltd (owner of magazine.co.uk) about special offers, loyalty schemes, products and services offered through magazine.co.uk and Pocketmags (which are both owned and run by Jellyfish Connect Ltd).

3. Use of your data by Publishers
The Publisher of the magazine, newspaper, product or service you select to order will handle your data according to their own Privacy Policy. The Publisher, or their designated data processor, will use the data you provide when submitting your order through the Website to process and set up your order or subscription, and for delivery. If you select to pay by Direct Debit, the Publisher shall also use your data for the setup and processing of Direct Debit payments. If you have provided consent to receive marketing correspondence from the Publisher of the magazine, newspaper, product or service you have purchased through the Website, your data will be shared with them and/or the data processor authorised to operate on their behalf for the specific purposes to which you consented. Once magazine.co.uk has passed your data to the Publisher, should you subsequently wish to opt out of Publisher email communications, you will need to unsubscribe from their emails directly. Contact details for Publishers can be found on the FAQs page.

4. Prices
Unless stated otherwise, prices quoted on the Website include delivery charges and taxes (where applicable). If there has been a mistake in the price offered on the Website, magazine.co.uk or the Publisher may contact you to confirm whether or not you wish to subscribe or buy at the correct price. When you receive confirmation of acceptance of your order from the Publisher, you should check that the price quoted is the price you were expecting to pay.

5. Credit Card, Debit Card or PayPal payments
If you select to pay by credit card, debit card or from your nominated PayPal account, payment will be taken securely through the Website. Any credit or debit card information you provide is encrypted using the latest Secure Socket Layer (SSL) technology ensuring your credit or debit card details are safe and secure. The Website also meets the requirements of the Payment Card Industry Data Security Standard (PCI) which was created to ensure organisations that process card payments prevent fraud. PayPal payments will be processed securely through PayPal according to the User Agreement you have with PayPal.

6. Direct Debit payments
If you select to pay by Direct Debit, the Direct Debit mandate and contract will be between you and the relevant Publisher. At the same time as passing your order to the Publisher, magazine.co.uk will notify the Publisher of your choice of payment method. magazine.co.uk will capture and encrypt your bank account details through the Website using the latest Secure Socket Layer (SSL) technology and then securely provide the Publisher, or their designated data processor, with the details you supplied when submitting your order. Direct Debit payments and terms will then be set up and confirmed by the Publisher directly to you. magazine.co.uk is not party to any Direct Debit mandate or your contract with the Publisher.

7. Delivery of Publisher products
After your order has been accepted and set up by the Publisher, the Publisher will deliver or arrange for delivery of your magazine, newspaper, product or service as soon as practicable and according to their own schedules. For printed magazine subscriptions, it may take up to 8 weeks for the first issue in a subscription to be delivered. magazine.co.uk has no control over delivery or delivery dates, and has no access to any information relating to delivery. Any delivery problems or questions should be directed to the Publisher. Publisher contact details can be found on the FAQs page. If you have not been able to get a satisfactory response from the Publisher then please contact magazine.co.uk through our Contact us form and we will use reasonable efforts to make sure that your concerns are dealt with. If at any time during a subscription you wish to change the delivery address, please also contact the Publisher directly as magazine.co.uk can not make address changes to any active subscriptions.

8. Delivery of Single Issues
All Single Issue orders placed before 2.30pm GMT will be dispatched on the same working day (a working day is classified as Monday to Friday, excluding bank holidays). Orders placed after 2.30pm will be dispatched on the next working day. All orders will be sent through Royal Mail 1st Class. Please refer to the Royal Mail website for delivery timescales. For any delivery questions, please contact magazine.co.uk through our Contact us form.

9. Cancellations and refunds
If you wish to cancel within seven working days of submitting your order on the Website, please contact magazine.co.uk as soon as possible via our Contact us form.

• If your order has not yet been sent to the Publisher we will cancel it immediately. If you selected to pay by Direct Debit, no money will have been taken from your account. If you paid by credit or debit card we will refund the full amount back to the same card you used when submitting the order. If you paid by PayPal, we will refund the full amount back to your PayPal account.
• If more than a period of seven working days has passed since you placed your order, or if we have already passed on your order to the Publisher, you will need to contact the Publisher directly to arrange the order cancellation. Contact details of the Publisher can be found on your order confirmation email from magazine.co.uk or on the FAQs page. Each Publisher will have their own cancellation policy and refunds will be given at the Publisher’s own discretion.
• For Single Issue orders, if your order has not yet been despatched we will cancel it immediately and will refund the full amount back to the same credit card, debit card or PayPal account you used when submitting your order. If your order has already been despatched, it will not be possible to cancel your order. Where there has been a specific issue with a damaged item or with non-delivery, refund requests may be considered and an administration fee may be applied in cases where they are approved.
• Should the unfortunate circumstance arise whereby the publisher of your print subscription cease trading and you require a refund (Part or Full), please contact the Publisher directly or those working on behalf of the company (Insolvency Practitioners) to submit a creditors claim. Jellyfish are no longer liable to refund subscriptions once the funds have been transferred to the publisher or fulfillment house.

10. Free gifts with purchase
From time to time, a Publisher may offer a free gift with purchase of certain magazines, newspapers, products or services or for purchasing using only certain payment methods or selecting only certain offer types. All gifts will be subject to stock availability, time-limited and restricted to one free gift per customer / household. In the event of multiple orders being placed including free gifts, only one gift will be sent and duplicate orders may also be cancelled. The Publisher reserves the right to also substitute any free gifts with a suitable alternative. Some free gifts will only be sent after any trial issues have been dispatched and your first Direct Debit payment has been collected by the Publisher. Delivery of any free gifts will be separate to the delivery of any magazines, newspapers, products and services. In some cases, you may be required to enter a code into a third party website to obtain your gift. Where magazine.co.uk offers a free gift with purchase, separate and specific terms and conditions will be published on this Website.

11. Gift Cards, Gift Vouchers and discount codes
Gift Cards, Gift Vouchers and discount codes cannot be used to purchase Direct Debit subscriptions, other Gift Vouchers and additional Gift Cards. Discount codes cannot be used against Single Issue purchases. Gift Cards, Gift Vouchers and discount codes cannot be exchanged for cash and are neither a credit, charge or cheque guarantee card. No change will be given but the balance can be used against further purchases. magazine.co.uk cannot be held liable for Gift Cards and Gift Vouchers, once activated which are subsequently lost, stolen, damaged or any credit amounts on the cards. This includes funds used without your knowledge. Gift Cards and Gift Vouchers and unused portions of Gift Cards and Gift Vouchers expire 12 months after the date of activation. Gift cards are activated from the date they are bought. Discount codes cannot be used in conjunction with any other promotion, and can only be used at the time of purchase and not retrospectively.

12. Product and Publisher Content
magazine.co.uk has no editorial control over the product or Publisher Content of the magazines, newspapers, products and services sold through the Website. Any opinions, advice, statements, services, offers or other information or content expressed or made available by the Publishers through the Website are those of the respective author(s) or Publisher(s) and not of magazine.co.uk. magazine.co.uk does not guarantee the accuracy, completeness or usefulness of any Publisher Content, nor will be liable for any loss or damage caused by your reliance on information obtained through them.

13. Information
Whilst every effort is taken to ensure that the information on the Website is accurate, information relating to the magazines, newspapers, products and services offered is provided by the Publishers. magazine.co.uk accepts no responsibility for the accuracy of the information, is not responsible for any errors or omissions in the information provided on the Website and may update or correct the information at any time. Any covers or product images used are purely for illustrative purposes only.

14. External links
The Website may contain links to other websites operated by third parties (‘Linked sites’). magazine.co.uk does not endorse any Linked site and is not responsible for the content of any Linked site or any link contained in a Linked site, or any changes or updates to such sites. Nothing contained in this Website is intended to be advice on any particular matter.

15. Endorsements
Reference to, or inclusion on this Website of, any third party's product or any Publisher’s magazine, newspaper, product or service does not constitute endorsement by magazine.co.uk of such third party or the quality or content of its product.

16. Intellectual property
All content included on the Website (including all text, graphics, logos, and images) is the exclusive property of Jellyfish Connect Ltd or its licensors and is protected by applicable legislation. Any commercial use, including the reproduction, modification, distribution, transmission, republication, display or performance, of any content on the Website is strictly prohibited without the consent of Jellyfish Connect Ltd.

17. Notification of changes to Terms and Conditions
From time to time, these Terms and Conditions may be changed to keep them up-to-date with either new or current products or services, or appropriate legislation. Any access or use of magazine.co.uk subsequent to such an update will signify your assent to be bound by such changes.

18. English law
The laws of England and Wales shall govern your use of this Website and your relations with magazine.co.uk.

19. US Residents – Arbitration Clause
Dispute Resolution for U.S. Residents: IF YOU ARE A UNITED STATES RESIDENTS, PLEASE READ THIS “DISPUTE RESOLUTION” SECTION CAREFULLY, AS IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE OR PARTICIPATE IN A LAWSUIT FILED IN COURT. FOR THE AVOIDANCE OF DOUBT, THIS SECTION IS ONLY APPLICABLE TO U.S. RESIDENTS.

19.1 Informal dispute resolution procedure.
If a dispute arises between you and Jellyfish, we are committed to working with you to reach a reasonable resolution. For any such dispute, both parties acknowledge and agree that they will first make a good faith effort to resolve it informally before initiating any formal dispute resolution proceeding in arbitration or otherwise. This requires first sending a written description of the dispute to the other party. For any dispute you initiate, you agree to send the written description of the dispute along with the email address associated with your account, if any, to the following email address: Attention General Counsel legal@jellyfish.com. For any dispute that Jellyfish initiates, we will send our written description of the dispute to the email address associated with your Jellyfish account. The written description must be on an individual basis and provide, at minimum, the following information: your name; a description of the nature or basis of the claim or dispute; and the specific relief sought. If the dispute is not resolved within sixty (60) days after receipt of the written description of the dispute, you and Jellyfish agree to the further dispute resolution provisions below.

The above process for an informal dispute resolution process is required before you may commence any formal dispute resolution proceeding. The parties agree that any relevant limitations period and filing fees or other deadlines will be tolled while the parties engage in this informal dispute resolution process.

19.2 Mutual arbitration agreement.
You and Jellyfish agree that all claims, disputes, or disagreements that may arise out of the interpretation or performance of these Terms (including its formation, performance, and breach) or payments by or to Jellyfish, or that in any way relate to the provision or use of the Website, your relationship with Jellyfish, or any other dispute with Jellyfish, shall be resolved exclusively through binding arbitration in accordance with this Section 19 (collectively, the “Arbitration Agreement”). This includes claims that arose, were asserted, or involve facts occurring before the existence of this Arbitration Agreement or any prior agreement as well as claims that may arise after the termination of this Arbitration Agreement, in accordance with the notice and opt-out provisions set forth in Sections 19.10 and 19.11). This Arbitration Agreement is governed by the Federal Arbitration Act (“FAA”) in all respects and evidences a transaction involving interstate commerce. You and Jellyfish expressly agree that the FAA shall exclusively govern the interpretation and enforcement of this Arbitration Agreement. If for whatever reason the rules and procedures of the FAA cannot apply, the state law governing arbitration agreements in the state in which you reside shall apply.

Except as set forth in this Section 19.2, the arbitrator or arbitration body, and not any federal, state or local court or agency, shall have exclusive authority to resolve all disputes arising out of or relating to the interpretation, applicability, enforceability or formation of the Agreement (including these Terms) and this Arbitration Agreement, including, but not limited to any claim that all or any part thereof are void or voidable, whether a claim is subject to arbitration, and any dispute regarding the payment of administrative or arbitrator fees (including the timing of such payments and remedies for nonpayment). The arbitrator or arbitration body shall be empowered to grant whatever relief would be available in a court under law or in equity.

Notwithstanding the parties' decision to resolve all disputes through arbitration, each party retains the right to (i) elect to have any claims resolved in small claims court on an individual basis for disputes and actions within the scope of such court's jurisdiction, regardless of what forum the filing party initial chose; (ii) bring an action in state or federal court to protect its intellectual property rights (“intellectual property rights” in this context means patents, copyrights, moral rights, trademarks, and trade secrets and other confidential or proprietary information, but not privacy or publicity rights); and (iii) seek a declaratory judgment, injunction, or other equitable relief in a court of competent jurisdiction regarding whether a party's claims are time-barred or may be brought in small claims court. Seeking such relief shall not waive a party's right to arbitration under this agreement, and any filed arbitrations related to any action filed pursuant to this paragraph shall automatically be stayed pending the outcome of such action.

You and Jellyfish agree to submit to the personal jurisdiction of any federal or state court in Baltimore, MD in order to compel arbitration, to stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator; and in connection with any such proceeding, further agree to accept service of process by U.S. mail and hereby waive any and all jurisdictional and venue defenses otherwise available.

Except as set forth in Section 19.3 below, if any provision of this Arbitration Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions thereof remain in full force and effect.

THE PARTIES UNDERSTAND THAT ARBITRATION MEANS THAT AN ARBITRATOR AND NOT A JUDGE OR JURY WILL DECIDE THE CLAIM, AND THAT RIGHTS TO PREHEARING EXCHANGE OF INFORMATION AND APPEALS MAY BE LIMITED IN ARBITRATION. YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU AND JELLYFISH ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

19.3 Class arbitration and collective relief waiver.
YOU AND JELLYFISH ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW, EXCEPT AS SET OUT OTHERWISE IN THIS SECTION 19.3 AND SECTION 19.7 BELOW, ANY ARBITRATION SHALL BE CONDUCTED IN AN INDIVIDUAL CAPACITY ONLY AND NOT AS A CLASS OR OTHER CONSOLIDATED ACTION AND THE ARBITRATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO RESOLVE AN INDIVIDUAL PARTY'S CLAIM, UNLESS JELLYFISH PROVIDES ITS CONSENT TO CONSOLIDATE IN WRITING.

If there is a final judicial determination that either the Class Arbitration Action and Collective Relief Waiver or the provisions in Section 19.7 are not enforceable as to a particular claim or request for relief, then the parties agree that that particular claim or request for relief may proceed in court but shall be severed and stayed pending arbitration of the remaining claims. This provision does not prevent you or Jellyfish from participating in a class-wide settlement of claims.

19.4 Arbitration rules.
The arbitration will be administered by National Arbitration and Mediation (“NAM”) and resolved before a single arbitrator. If NAM is not available to arbitrate, the parties will select an alternative arbitration provider, but in no event shall any arbitration be administered by the American Arbitration Association. Except as modified by this “Dispute Resolution” provision, NAM will administer the arbitration in accordance with the NAM Comprehensive Dispute Resolution Rules and Procedures, Fees For Disputes When One of the Parties is a Consumer and the Mass Filing Dispute Resolution Rules and Procedures in effect at the time any demand for arbitration is filed with NAM, excluding any rules or procedures governing or permitting class or representative actions. The applicable NAM rules and procedures are available at www.namadr.com or by emailing National Arbitration and Mediation's Commercial Dept at commercial@namadr.com.

19.5 Initiating arbitration.
Only after the parties have engaged in a good-faith effort to resolve the dispute in accordance with the Informal Dispute Resolution Procedure provision, and only if those efforts fail, then either party may initiate binding arbitration as the sole means to resolve claims using the procedures set forth in the applicable NAM rules. If you are initiating arbitration, a copy of the demand shall also be emailed to General Counsel legal@jellyfish.com. If Jellyfish is initiating arbitration, it will serve a copy of the demand to the email address associated with your Jellyfish account or the email that Jellyfish has on file for you. The arbitrator has the right to impose sanctions in accordance with the NAM rules and procedures for any frivolous claims or submissions the arbitrator determines have not been filed in good faith, as well as for a party's failure to comply with the Informal Dispute Resolution Procedure contemplated by this Agreement.

19.6 Arbitration location and procedure.
If you are a resident of the United States the arbitration will be conducted in the county where you reside, and if you are not a resident of the United States the arbitration shall be conducted in Baltimore, MD, United States of America, unless you and Jellyfish otherwise agree or unless the designated arbitrator determines that such venue would be unreasonably burdensome to any party, in which case the arbitrator shall have the discretion to select another venue. If the amount in controversy does not exceed $10,000 and you do not seek injunctive or declaratory relief, then the arbitration will be conducted solely on the basis of documents you and Jellyfish submit to the arbitrator, unless the arbitrator determines that a hearing is necessary. If the amount in controversy exceeds $10,000 or seeks declaratory or injunctive relief, either party may request (or the arbitrator may determine) to hold a hearing, which shall be via videoconference or telephone conference unless the parties agree otherwise.

Subject to the applicable NAM rules and procedures, the parties agree that the arbitrator will have the discretion to allow the filing of dispositive motions if they are likely to efficiently resolve or narrow issues in dispute. Unless otherwise prohibited by law, all arbitration proceedings will be confidential and closed to the public and any parties other than you and Jellyfish (and each of the parties’ authorized representatives and agents), and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award (provided that the party seeking confirmation shall seek to file such records under seal to the extent permitted by law).

19.7 Batch arbitration.
To increase the efficiency of administration and resolution of arbitrations, in the event 100 or more similar arbitration demands (those asserting the same or substantially similar facts or claims, and seeking the same or substantially similar relief) presented by or with the assistance or coordination of the same law firm(s) or organization(s) are submitted to NAM (or another arbitration provider selected in accordance with Section 19.4 if NAM is unavailable) against Jellyfish within reasonably close proximity (“Mass Filing”), the parties agree (i) to administer the Mass Filing in batches of 100 demands per batch (to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch will consist of the remaining demands) with only one batch filed, processed, and adjudicated at a time; (ii) to designate one arbitrator for each batch; (iii) to accept applicable fees, including any related fee reduction determined by NAM (or another arbitration provider selected in accordance with 19.4 if NAM is unavailable) in its discretion; (iv) that no other demands for arbitration that are part of the Mass Filing may be filed, processed, or adjudicated until the prior batch of 100 is filed, processed, and adjudicated; (v) that fees associated with a demand for arbitration included in a Mass Filing, including fees owed by Jellyfish and the claimants, shall only be due after your demand for arbitration is included in a set of batch proceedings and that batch is properly designated for filing, processing, and adjudication; and (vi) that the staged process of batched proceedings, with each set including 100 demands, shall continue until each demand (including your demand) is adjudicated or otherwise resolved. Arbitrator selection for each batch shall be conducted to the greatest extent possible in accordance with the applicable NAM rules and procedures for such selection, and the arbitrator will determine the location where the proceedings will be conducted. You agree to cooperate in good faith with Jellyfish and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of combined reduced fees, set by NAM in its discretion, for each batch of claims. The parties further agree to cooperate with each other and the arbitration provider or arbitrator to establish any other processes or procedures that the arbitration provider or arbitrator believe will provide for an efficient resolution of claims. Any disagreement between the parties as to whether this provision applies or as to the process or procedure for batching shall be resolved by a procedural arbitrator appointed by NAM. This “Batch Arbitration” provision shall in no way be interpreted as increasing the number of claims necessary to trigger the applicability of NAM’s Mass Filing Supplemental Dispute Resolution Rules and Procedures or authorizing class arbitration of any kind. Unless Jellyfish otherwise consents in writing, Jellyfish does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in section 19.3 above and this section19.7. If your demand for arbitration is included in the Mass Filing, your claims will remain tolled until your demand for arbitration is decided, withdrawn, or is settled.

19.8 Arbitrator's decision.
The arbitrator will render an award within the time frame specified in the applicable NAM rules and procedures. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator will have the authority to award monetary damages on an individual basis and to grant, on an individual basis, any non-monetary remedy or relief available to an individual to the extent available under applicable law, the arbitral forum's rules, and this Arbitration Agreement. The parties agree that the damages and/or other relief must be consistent with section 19.3 above and also must be consistent with the terms of the “Limitation of Liability” section of the Agreement as to the types and the amounts of damages or other relief for which a party may be held liable. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. Attorneys’ fees will be available to the prevailing party in the arbitration only if authorized under applicable substantive law governing the claims in the arbitration.

19.9 Fees.
You are responsible for your own attorneys’ fees unless the arbitration rules and/or applicable law provide otherwise. The parties agree that NAM has discretion to reduce the amount or modify the timing of any administrative or arbitration fees due under NAM’s Rules where it deems appropriate (including as specified in Section 19.7), provided that such modification does not increase the costs to you, and you further agree that you waive any objection to such fee modification. The parties also agree that a good-faith challenge by either party to the fees imposed by NAM does not constitute a default, waiver, or breach of this Section 19.9 while such challenge remains pending before NAM, the arbitrator, and/or a court of competent jurisdiction, and that any and all due dates for those fees shall be tolled during the pendency of such challenge.

19.10 Right to opt-out of the Arbitration Agreement.
IF YOU DO NOT WISH TO BE BOUND BY THE “ARBITRATION AGREEMENT” AS SET FORTH IN THIS “DISPUTE RESOLUTION” SECTION 19, THEN: (1) you must notify Jellyfish in writing within thirty (30) days of the date that you first use the Website or Services or otherwise become subject to this Arbitration Agreement (or any subsequent changes to the provisions of the section titled “Dispute Resolution”); (2) your written notification must be mailed to Legal Department or emailed to legal@jellyfish.com; and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, if applicable and (d) a clear statement that you wish to opt out of this Arbitration Agreement. Jellyfish will continue to honor any valid opt outs if you opted out of arbitration in a prior version of the Agreement pursuant to the requirements set forth in that version. If you do not timely opt out of this Arbitration Agreement, such action shall constitute mutual acceptance of the terms of these “Dispute Resolution” provisions by you and Jellyfish.

19.11 Changes.
Jellyfish will provide thirty (30) days’ notice of any changes to this “Dispute Resolution” section by posting the change on Jellyfish's website, or providing any other notice in accordance with legal requirements. Any such changes will go into effect 30 days after Jellyfish provides this notice and apply to all claims not yet filed. If you reject any such changes by opting out of the Arbitration Agreement, you may exercise your right to a trial by jury or judge, as permitted by applicable law, but any prior existing agreement to arbitrate disputes under a prior version of the Arbitration Agreement will not apply to claims not yet filed. If Jellyfish changes this “Dispute Resolution” section after the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement), you agree that your continued use of the Website 30 days after such change will be deemed acceptance of those changes. If you do not agree to such change, you may opt out by providing notice as described in Section 19.10.

20. International users and usage
magazine.co.uk is controlled, operated and administered by Jellyfish Connect Ltd from its offices within the United Kingdom. If you access magazine.co.uk from a location outside the United Kingdom, you are responsible for compliance with any appropriate local laws that may apply.

21. Feedback and reviews
Should you provide comments, feedback, suggestions or reviews to magazine.co.uk regarding its website, application, service or publications, by any means, all such communication will be treated as non-confidential and non-proprietary. You hereby assign all right, title and interest in, and magazine.co.uk is free to use, any such communications, without any attribution or compensation to you, for any purpose whatsoever.

CUSTOMER HELPDESK:

magazine.co.uk c/o Jellyfish Connect Ltd, Jellyfish House, 31 London Road, Reigate, Surrey, RH2 9SS, United Kingdom

Terms and Conditions last updated: 5th May 2023